Hat Care Essentials
Hat Care Guides
Your Trovador will ride with you through life’s rainy and sunny days. Keep it looking on point for decades with these simple care practices.
Handling
Its hard to hurt your 100% beaver hat, but its possible. Straws don't love water, but they swim better than you'd guess. Always handle your hat by the crown only. For felt hats, pick it up with one hand on the crown. For straw hats, use both hands on opposite sides of the crown to avoid creating a pinch or compromising integrity in a single area, which can eventually weaken the material. When handling the brim of cowboy hats, do so gently and softly — unless you’re intentionally reshaping it. Avoid smoke or anything that can transfer onto the felt, along with a full submerge or touching the bottom of the pool.
Storage
Store your hat on a wall hook, hat stand, or flat against the wall as art. Flat brim hats can be displayed flush against the wall or rested on their brim. Cowboy hats should be stored upside down, resting on the crown, so the brim stays free-floating and keeps its shape. Avoid stacking hats together when traveling and wear them on a plane. Pack em if you dare, just be ready for a reshape after. For best long-term protection, a hardshell TROVADOR case is ideal.
Cleaning
Use a horse hair brush to gently remove dust and dirt. Always brush a completely dry hat — never apply moisture to a dirty hat. Brush in a counterclockwise circular motion to lift out granules of dirt. If your hat gets wet (beaver felt is naturally water-resistant to light rain or drizzle), simply shake off the excess water and let it air dry naturally away from heat or direct sunlight.
Avoid extreme heat at all costs. Never leave your hat in a hot car or in prolonged direct sunlight, as the heat can cause it to shrink and no longer fit.
Professional Care
With every Trovador hat purchase, you receive lifetime access to our cleaning and restoration services. Simply contact us for a care or restoration appointment. Our team is here for you in perpetuity.
Your Trovador hat is built to last a lifetime and become an heirloom piece that lives alongside you, picking up your stories for decades.
Frequently Asked Questions
Sizing and Measurements
When purchasing a new hat, it is important to be as accurate as possible with your head measurements to prevent getting a hat that is under or over-sized. You will need to measure your head using a measuring tape or find a friend to help.
To take your head measurement, place the tape around your head around where the hat will sit. This should roughly be about 1/8" above your ear, across the mid-forehead, and completely circling your head. Hold the tape firmly, but not too tightly. If your measurement falls between sizes, choose the next largest size. All of our hats come sized and you can use this size guide to make your order.
For Custom Hat orders, you can visit our Design Studio in Austin, TX, to have your head professionally measured.
Exchanges and Returns
Each hat is made to order, therefore we do not accept returns or exchanges. If there is a problem with the sizing of your hat, please contact custom@trovadorcustoms.com. Cancelled orders are subject to a 25% restocking and consult fee. TROVADOR is not responsible for any damages incurred during shipping .
Shipping and Delivery
HOW LONG WILL DELIVERY OF MY ORDER TAKE?
Because we handcraft each hat individually, it takes approximately 6-8 weeks from production to delivery for domestic US customers. For fully custom hats, this could take longer depending on your color choice and availability. We will update you on an approximate time during the custom hat design process. International orders are usually delivered in around 8-10 weeks, depending upon the destination and customs processing.
HOW MUCH DOES SHIPPING COST?
For domestic orders, shipping cost is a flat rate of $60. All costs are based on UPS Ground shipping costs and handling fees.
DO YOU SHIP INTERNATIONALLY?
International orders are usually delivered in around 7-9 weeks, depending upon the destination and customs processing. We use DHL to handle our international shipping.
SHIPPING RATES & DELIVERY ESTIMATES
All shipping is done via UPS Ground. If you require faster shipping, please contact us at info@trovadorcustoms.com for additional shipping options.
Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
Trovador Customs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.